Terms & Conditions

Terms of Service

Effective Date: March 27, 2026

These Terms of Service (“Terms”) govern your use of SimpleOps-WA, a SaaS platform provided by Gems Essence Infotech Pvt Ltd.

1. Acceptance of Terms

By using SimpleOps-WA, you agree to these Terms.

2. Description of Service

SimpleOps-WA provides tools for businesses to:

  • Send and receive WhatsApp messages
  • Automate communication workflows
  • Manage customer conversations

3. Eligibility

You must be a business or authorized representative to use our services.

4. User Responsibilities

You agree to:

  • Use the platform in compliance with applicable laws
  • Follow WhatsApp Business and Meta policies
  • Not send spam, abusive, or illegal content
  • Obtain proper user consent before messaging

5. WhatsApp Integration

Our platform uses the official WhatsApp Business API. We are not responsible for:

  • Changes in Meta policies
  • WhatsApp service disruptions
  • Account restrictions imposed by Meta

6. Account Suspension

We may suspend or terminate accounts if:

  • Terms are violated
  • Illegal or abusive activity is detected
  • Required by law or Meta policies

7. Data Usage

We process data only to provide services. Refer to our Privacy Policy for details.

8. Limitation of Liability

We are not liable for:

  • Loss of business or revenue
  • Messaging failures due to third-party services
  • Unauthorized use caused by user negligence

9. Modifications

We may update these Terms at any time. Continued use means acceptance of updated Terms.

10. Governing Law

These Terms are governed by the laws of India.

11. Contact

Gems Essence Infotech Pvt Ltd

India

Email: support@gemsessence.com