Privacy Policy

1. Information We Collect

We may collect the following information:

• Business information (name, email, phone number)
• WhatsApp Business Account details (WABA ID, phone number ID)
• Messages and communication data processed through our platform
• Usage data (logs, activity, interactions)

2. How We Use Information

We use the collected data to:

• Provide WhatsApp messaging services
• Enable sending and receiving messages
• Automate communication workflows
• Improve platform functionality
• Provide customer support

3. WhatsApp Data Usage

SimpleOps-WA uses the official WhatsApp Business API to enable communication between businesses and their customers. We do not use WhatsApp data for advertising or resale. Data is processed only to provide messaging services on behalf of our clients. We use WhatsApp Business API data solely to provide messaging services on behalf of our clients and do not use or share this data for any unrelated purposes.

4. Data Sharing

We do not sell or rent user data. We may share data only:

• With Meta (WhatsApp Business API) as required
• To comply with legal obligations
• With service providers strictly for platform operation

5. Data Security

We implement appropriate technical and organizational measures to protect data from unauthorized access, misuse, or disclosure.

6. Data Retention

We retain data only as long as necessary to provide services or comply with legal requirements.

7. User Responsibilities

• Obtaining proper consent from their customers
• Using WhatsApp messaging in compliance with Meta policies

8. Your Rights

You may request:

• Access to your data
• Correction or deletion of your data

Contact us at: support@gemsessence.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

10. Contact Information

Gems Essence Infotech Pvt Ltd

India

Email: support@gemsessence.com